Customer Experience Manager

Full Time
Dubai
Posted 3 days ago

 

Job Description:

 

  • Develop and implement customer experience strategies, programs, and initiatives to enhance customer satisfaction, loyalty, and retention.
  • Monitor and analyze customer feedback, satisfaction scores, and trends to identify areas for improvement and opportunities to exceed customer expectations.
  • Collaborate with cross-functional teams, including marketing, sales, and product development, to align customer experience efforts with business goals and objectives.
  • Implement customer feedback mechanisms, such as surveys, focus groups, and customer advisory boards, to gather insights and feedback.
  • Train and coach employees on customer service best practices and standards.

 

Job Requirements:

  • Bachelor’s degree in Marketing, Business Administration, or related field.
  • Proven experience in customer experience, customer service, or related roles.
  • Strong knowledge of customer experience principles, practices, and trends.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Strong communication, collaboration, and leadership skills.

Job Features

Job CategoryOperations

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