Customer Support Specialist

Full Time
Dubai
Posted 3 days ago

 

Job Description:

 

  • Respond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner.
  • Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction.
  • Document customer interactions, inquiries, and resolutions accurately and thoroughly in the customer relationship management (CRM) system.
  • Collaborate with cross-functional teams, including sales, product development, and technical support, to address customer needs and concerns.
  • Identify trends and patterns in customer inquiries and feedback to recommend process improvements and product enhancements.

 

Job Requirements:

  • High school diploma or equivalent. Bachelor’s degree preferred.
  • Proven experience in customer service or support roles, preferably in a technology or software company.
  • Strong communication and interpersonal skills, with the ability to remain calm and professional under pressure.
  • Excellent problem-solving and critical-thinking skills.
  • Proficiency in using customer service software and CRM systems.

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