Job Description:
Build and maintain strong relationships with clients to understand their needs, goals, and challenges.
Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests in a timely and professional manner.
Collaborate with internal teams to ensure successful implementation, onboarding, and adoption of products or services.
Monitor customer satisfaction and engagement metrics and proactively identify opportunities to add value and drive retention.
Advocate for customers’ needs and feedback internally to improve products, processes, and services.
Job Requirements:
Bachelor’s degree in Business Administration, Marketing, or related field.
Proven experience in customer success, account management, or client-facing roles.
Strong interpersonal and communication skills.
Ability to prioritize tasks and manage multiple projects simultaneously.
Empathy, patience, and a customer-centric mindset.