Airport Baggage Officer

Job Description:

• Manage the handling, tracking, and processing of baggage and cargo at the airport to ensure timely and accurate delivery to passengers and destinations.
• Oversee the operation of baggage handling systems, including conveyor belts, baggage carousels, and sorting facilities, to facilitate the movement of baggage within the airport.
• Supervise baggage handling staff, including baggage handlers, loaders, and ramp agents, to ensure compliance with safety regulations, security procedures, and service standards.
• Monitor and coordinate the loading and unloading of baggage onto aircraft, ensuring proper weight distribution, loading sequence, and documentation.
• Handle inquiries, complaints, and lost baggage claims from passengers, providing assistance and resolution as needed.
• Conduct inspections and audits of baggage handling areas, equipment, and processes to identify and address safety hazards, operational issues, and compliance gaps.
• Collaborate with airlines, ground handling companies, and other airport stakeholders to coordinate baggage operations and resolve operational issues.

Job Requirements:

• High school diploma or equivalent. Associate or bachelor’s degree in Aviation Management, Airport Operations, or related field preferred.
• Proven experience in airport operations, baggage handling, or related roles.
• Strong knowledge of airport security regulations, baggage handling procedures, and aviation safety standards.
• Experience with baggage handling systems and equipment (e.g., conveyor belts, baggage tugs, scanners).