Customer Experience Manager

Job Description:

• Develop and implement customer experience strategies, programs, and initiatives to enhance customer satisfaction, loyalty, and retention.
• Monitor and analyze customer feedback, satisfaction scores, and trends to identify areas for improvement and opportunities to exceed customer expectations.
• Collaborate with cross-functional teams, including marketing, sales, and product development, to align customer experience efforts with business goals and objectives.
• Implement customer feedback mechanisms, such as surveys, focus groups, and customer advisory boards, to gather insights and feedback.
• Train and coach employees on customer service best practices and standards.

Job Requirements:

• Bachelor’s degree in Marketing, Business Administration, or related field.
• Proven experience in customer experience, customer service, or related roles.
• Strong knowledge of customer experience principles, practices, and trends.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication, collaboration, and leadership skills.