Customer Support Specialist

Job Description:

• Respond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner.
• Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction.
• Document customer interactions, inquiries, and resolutions accurately and thoroughly in the customer relationship management (CRM) system.
• Collaborate with cross-functional teams, including sales, product development, and technical support, to address customer needs and concerns.
• Identify trends and patterns in customer inquiries and feedback to recommend process improvements and product enhancements.

Job Requirements:

• High school diploma or equivalent. Bachelor’s degree preferred.
• Proven experience in customer service or support roles, preferably in a technology or software company.
• Strong communication and interpersonal skills, with the ability to remain calm and professional under pressure.
• Excellent problem-solving and critical-thinking skills.
• Proficiency in using customer service software and CRM systems.